There are a few things you need to do to get started with Savvy's professional maintenance management program. First, we want to make sure you understand the program, so unless you have done so already, please start by reviewing the following briefing documents:
If you have any questions after reading these documents, please contact us so we can clarify anything you don't find crystal clear.
First steps
To get started with the Savvy program:
- Complete and sign the Service Agreement, then fax it to Savvy at 1-646-607-0144, or alternatively scan and email to Savvy's manager of operations Ann Devers at
This email address is being protected from spambots. You need JavaScript enabled to view it.
. You only need to return the first page of the Service Agreement (the information and signature page). The Service Agreement asks for credit card information to facilitate payment of your first-year management fee.
- Contact your aircraft insurance agent and ask to have Savvy added to your aircraft liability policy as an "additional insured" and for a certificate of insurance (COI) to be emailed or faxed to Savvy. You can find detailed instructions for doing this here. It normally takes only a day or two to accomplish. If you run into any difficulty, let us know and we'll help.
As soon as Savvy receives your signed service agreement, we will:
- Assign you a primary account manager who will serve as your principal technical contact with Savvy and take primary responsibility for overseeing the maintenance of your aircraft.
- Assign a backup account manager just in case your primary account manager is unavailable for any reason.
- Email your login credentials (username and password) enabling you to access Savvy's client-only maintenance-tracking ticket system, which will be your primary means of communications with your account managers and service centers.
- Set up an initial "new-client" ticket for tracking the remaining administrative issues (obtaining your COI and maintenance records) and introducing you to your new Savvy account manager.
Next steps
As soon as you can, we'll need you to scan your aircraft maintenance records into PDF format and post it to your new-client ticket. We will organize, combine, compress and archive your digitized maintenance records, and make them available to any service center that works on your aircraft. If you don't have access to a scanner, you can take your maintenance records to a nearby FedEx Office (formerly FedEx Kinko's) store and they will scan them for a nominal fee (typically less than $1 per page).
For older aircraft with prohibitively voluminous maintenance records, please scan at least the last five years' worth of logbook entries in your aircraft, engine and propeller logbooks. In addition, we will need all records of Airworthiness Directive compliance (with signatures), and all FAA Form 337s (both sides).
Once we have your scanned maintenance records, we will ask you to keep your original (paper) maintenance records continuously in your personal custody. Please avoid giving the original records to any service center or mechanic (we'll use the digitized records for that), and please never carry them in the aircraft. We will ask the service centers and technicians that work on your aircraft to provide you logbook entries on self-adhesive stickers (that you can paste into your original logbooks), and also to make those entries available to us in digitized form (so we can add them to your digitized records).
So that we can get to know you better, we'll also ask that you post the following information to your new-client ticket:
- A description of how much and how often you fly your aircraft, and what kind of flying you do.
- A list of any discrepancies, squawks, or maintenance questions that you may have.
- The service centers where you've been having the aircraft maintained, and a description of your level of satisfaction or dissatisfaction with those service centers.
If you have been satisfied with your service center, we'll make every effort to work with them. If you've been less than satisfied, one of our first orders of business will be to find you a really good one to work with going forward.
That's all there is to it. We certainly look forward to working with you!